H.R. Owen Holland Park Star Rating
Service
25 comments from 72 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
Click here for more information.
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"They were very good."
"I love the service centre. They're responsive, prompt, efficient and know their job. They do not seem to remember to update and sign the service book."
"The engine icon was not reset."
"i am really satisfied with the dealership ."
"Mr Adrian George very helpful correcting abnormal wheel bearings"
"When I collected my vehicle there were big scratches on the side of the car which were not there when the car was brought in. I went through a very stressful time with the dealership and I would never go back to them for repairing my car."
"tony oridota is a star."
"They were very good."
"They got the car back to me quickly."
"No communication until 17.20 informed failed then left for the repairs"
"The service is consistently really good."
"Poor communication. Was told at 4pm it was required to keep car overnight. Rang next morning at 9.30 left message, only returned call at 12.00."
"Sunroof problems leakage."
"They were very very good. They kept me informed."
"I had the car booked in and requested a courtesy car, they refused to give me one , they said it would be a long wait I said ok book me in when one is free they said they don¿t do them , after speaking to the manager they said they had one ,"
"Was made to wait for 5 hours for an oil change and then overcharged by 100, no apology. Have lost all trust"
"I was pleased."
"Excellent service, especially when compared to BMW Park Lane. Phone manner helpful and responsive. Efficient and good pricing."
"When I collected my car on day 2 it was worse than when I took it on, took 5 days in total"
"The car was not cleaned properley inside."
"The invoice was not clearly explained and did not relate to the price I was quoted. The bill soon became very expensive with all the charges added in."
"Exellent service."
"very good customer service"
"WEnt in for MOT and came out with a bill over 500 pound , Also upon collection a back bulb was not working."
"Phones were not working for two days so I was unable to book my car in as early as i liked."